Cruise operations management /
Philip Gibson.
- Burlington, MA : Elsevier/Butterworth-Heinemann, c2006.
- xiv, 178 p. : ill., maps ; 26 cm.
- The management of hospitality and tourism enterprises series .
- Management of hospitality and tourism enterprises series .
Includes bibliographical references and index.
1. Contemporary cruise operations - 2. Selling cruises and cruise products - 3. Maritime issues and legislation - 4. Cruise geography - 5. Planning the itinerary - 6. Working on board - 7. Customer service - 8. Managing food and drink operations - 9. Managing facilities - 10. Health, safety, and security - 11. Training and learning on board - 12. Managing integrated operations.