TY  - BOOK
AU  - Waller,Keith
TI  - Improving food and beverage performance
T2  - Hospitality managers' pocket books
SN  - 075062812X
U1  - 647.95068 
PY  - 1996///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Food service management
KW  - Restaurant management
N1  - Includes bibliographical references (p. [364]-366) and index; Introduction 1. Customer-centred performance improvement. - 2. Developing operational policy. -  3. Marketing. - 4. Merchandising - 5. Quality - 6. Product and service development - 7. Systems management - 8. Efficient staffing - 9. Summary Bibliography. Index
ER  -