TY - BOOK AU - Kaplan,Robert S. AU - Norton,David P. TI - Strategy maps: converting intangible assets into tangible outcomes SN - 1591391342 (hbk.) U1 - 658.4012 PY - 2004/// CY - Boston, Mass. PB - Harvard Business School Press KW - Strategic planning KW - Intangible property KW - Management KW - Human capital N1 - Includes bibliographical references and index ER -