TY  - BOOK
AU  - Lane,Harold E.
AU  - Dupri,Denise
TI  - Hospitality world: an introduction 
SN  - 0471289892
U1  - 647.94068 
PY  - 1997///
CY  - New York
PB  - John Wiley
KW  - Hospitality industry
KW  - Management
N1  - Part I : 1. One-hospitality's history: then and now. 2. The big picture. 3. The hospitality business is a service business. 4. An international perspective. 5. Tourism visited. - Part II: Places to stay: 6. Lodging: More than hotels. 7. How things work: Lodging operations. - Part III: Places to eat: 8. Foodservice: more than restaurants. 9. How things work: foodservice operations. - Part IV: Management tools : 10. A Human resources tool box. 11. A hospitality marketer's tool box. 12. A management information systems tool box. 13. An accounting tool box. - Part V: Structural elements of the hospitality industry: 14. So you want to own a hotel? 15. So you want to own a restaurant? - Part VI: Issues and trends: 16. Business ethics. 17. Strategic thinking: looking toward the twenty-first century. - Part VII: For students only: 18. Taking your place in the world of hospitality - Master case: The world of disney. Mini cases
ER  -