Lawler, Edmund. <br/><br/>
Lessons in service from Charlie Trotter / 
Edmund Lawler 
 - Berkeley :  Ten Speed Press,  c2001. 
 - vi, 233 p. ;  24 cm. 
<br/><br/>ACKNOWLEDGMENTS INTRODUCTION: Magical Mystery Tour- An Evening at Charlie Trotter's  PART I: Knowing Your Business and Your Customer 1. Charlie Trotter and H is Weird Sense of Attention to Detail 2. Reading the Customer's Mind PART II: Leading: Hiring, Motivating, and Training Your Staff 3. Help Wanted: A Passion for Service 4. Stoking the Fires of Passion 5. Learning the Ropes on a Tight Ship PART III: Executing: Making Great Service Happen Every Day    6. Building a One-on-One Customer Relationship 7. Back Stage at Charlie Trotter's 8. On Murphy's Law and the Rules of Recovery PART IV: Exceeding Expectations: Attracting Lifelong Customers 
<br/><br/><label>ISBN: </label>1580083153 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Charlie Trotter's (Restaurant)
<br/><br/><label>Subjects--Topical Terms: </label><br/>Restaurant management.
<br/><br/><label>Dewey Class. No.: </label>647.95068  / LAW