TY  - BOOK
AU  - Lawler,Edmund
AU  - Trotter,Charlie
TI  - Lessons in service from Charlie Trotter
SN  - 1580083153
U1  - 647.95068 
PY  - 2001///
CY  - Berkeley
PB  - Ten Speed Press
KW  - Charlie Trotter's (Restaurant)
KW  - Restaurant management
N1  - ACKNOWLEDGMENTS INTRODUCTION: Magical Mystery Tour- An Evening at Charlie Trotter's  PART I: Knowing Your Business and Your Customer 1. Charlie Trotter and H is Weird Sense of Attention to Detail 2. Reading the Customer's Mind PART II: Leading: Hiring, Motivating, and Training Your Staff 3. Help Wanted: A Passion for Service 4. Stoking the Fires of Passion 5. Learning the Ropes on a Tight Ship PART III: Executing: Making Great Service Happen Every Day    6. Building a One-on-One Customer Relationship 7. Back Stage at Charlie Trotter's 8. On Murphy's Law and the Rules of Recovery PART IV: Exceeding Expectations: Attracting Lifelong Customers
ER  -