Clark, Mona. <br/><br/>
Interpersonal skills for hospitality management / 
Mona Clark. 
 - 1st ed. 
 - London ;  New York :  Chapman & Hall,  1995. 
 - 210 p. :  ill. ;  25 cm. 
 - Chapman & Hall series in tourism and hospitality management .
<br/><br/>Includes bibliographical references (p. [199]-205) and index. 
<br/><br/>1. Communications and interpersonal skills - their nature and characteristics.- 2. The components of interpersonal skills: the context and the content.- 3. Words and their meanings- social and symbolic.- 4. The role of non-verbal language.- 5. Interpersonal skills and conflict-resolution.- 6. The science -and art- of leadership.- 7. Informal group management.- Formal group management. 
<br/><br/><label>ISBN: </label>041257330X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.<br/>Hospitality industry--Personnel management.<br/>Interpersonal communication.
<br/><br/><label>Dewey Class. No.: </label>647.94068  / CLA