TY - BOOK AU - Clark,Mona TI - Interpersonal skills for hospitality management T2 - Chapman & Hall series in tourism and hospitality management SN - 041257330X U1 - 647.94068 PY - 1995/// CY - London, New York PB - Chapman & Hall KW - Hospitality industry KW - Management KW - Personnel management KW - Interpersonal communication N1 - Includes bibliographical references (p. [199]-205) and index; 1. Communications and interpersonal skills - their nature and characteristics.- 2. The components of interpersonal skills: the context and the content.- 3. Words and their meanings- social and symbolic.- 4. The role of non-verbal language.- 5. Interpersonal skills and conflict-resolution.- 6. The science -and art- of leadership.- 7. Informal group management.- Formal group management ER -