Brinkman, Rick. <br/><br/>
Dealing with difficult people :  24 lessons for bringing out the best in everyone / 
Rick Brinkman, Rick Kirschner. 
 - N.Y. :  McGraw-Hill,  c2003. 
 - ix, 48 p. ;  23 cm. 
 - McGraw-Hill professional education. .
<br/><br/> "The employee handbook for enhancing corporate performance" - Cover. 
<br/><br/>Dealing with difficult people. - Recognize the 10 most unwanted behaviors. - Choose your approach. - Understand the four intents. - Understand the first intent: get it done. - Understand the second intent: get it right. - Understand the third intent: get along. Understand the fourth intent: get appreciated. - Recognize the results of threatened intents. - Reduce differences. - Listen to understand. - Reach a deeper understanding. - Speak to be understood. - Project and expect the best. - Bring out the best in the Tank. - Bring out the best in the Sniper. - Bring out the best in the Know-It-All. - Bring out the best in the Think-They-Know-It-All. - Bring out the best in the Grenade. - Bring the best in the Yes Person. - Bring out the best in the Maybe Person. - Bring out the best in the Nothing Person. - Bring out the best in the No Person. - Bring out the best in the Whiner. - Take the first three action steps. 
<br/><br/><label>ISBN: </label>0071416412 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations.<br/>Interpersonal communication.<br/>Psychology, Industrial.
<br/><br/><label>Dewey Class. No.: </label>302  / BRI