TY  - BOOK
AU  - Cook,Marshall J
TI  - How to be a great coach: 24 lessons for turning on the productivity of every employee 
SN  - 0071435298 (pbk.)
U1  - 658.3124 
PY  - 2004///
CY  - N.Y.
PB  - McGraw-Hill
KW  - Employee motivation
KW  - Employees
KW  - Training of
KW  - Counselling of
KW  - Supervision of employees
KW  - Mentoring in business
N1  - "The employee handbook for enhancing corporate performance" - Cover; How to be a great coach. - Be a coach. - Motivate them. - Ask for their opinions. - Admit your mistakes. - Be accessible. - Be a good listener. - Ask good questions. - Welcome complains. - Coach one-on-one. - Watch your language. - Celebrate the differences. - Enpower independent employees. - Make the call. - Solve problems together. - Deliver the bad news personally. - Don't act out of anger. - Avoid memo mania. - Manage meetings. - Train them. - Stress the positive. - Reward what you want. - Provide positive feedback. - Advocate for your employees. - Just get started
ER  -