Kaplan, Robert S.
The balanced scorecard : translating strategy into action /
Robert S. Kaplan, David P. Norton.
- xi, 322 pages : illustrations ; 24 cm
Includes index.
0875846513 (hardback) 9780875846514 (hardback)
Industrial productivity--Measurement.
Organizational effectiveness--Evaluation.
Strategic planning.
658.4012 / KAP