TY  - BOOK
AU  - Kaplan,Robert S.
AU  - Norton,David P.
TI  - The balanced scorecard: translating strategy into action 
SN  - 0875846513 (hardback)
U1  - 658.4012 
PY  - 1996///]
CY  - Boston, Massachusetts
PB  - Harvard Business School Press
KW  - Industrial productivity
KW  - Measurement
KW  - Organizational effectiveness
KW  - Evaluation
KW  - Strategic planning
N1  - Includes index
ER  -