Mill, Robert Christie. <br/><br/>
Managing the lodging operation / 
Robert Christie Mill. 
 - 1st ed. 
 - Upper Saddle River, NJ :  Pearson/Prentice Hall,  c2006. 
 - xviii, 318 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>1. Introduction: now to manage a hotel - 2. Protecting the assets: guests, employees, structure, and contents - 3. Protecting the assets: financial controls - 4. Managing supply and demand - 5. Improving employee performance - 6. Increasing income: revenue management - 7. Increasing income: cost management - 8. Improving productivity - 9. Managing customer service - 10. Managing quality. 
<br/><br/><label>ISBN: </label>0131129937 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel management.
<br/><br/><label>Dewey Class. No.: </label>647.94068  / MIL