TY  - BOOK
AU  - Mill,Robert Christie
TI  - Managing the lodging operation
SN  - 0131129937
U1  - 647.94068 
PY  - 2006///
CY  - Upper Saddle River, NJ
PB  - Pearson/Prentice Hall
KW  - Hotel management
N1  - Includes index; 1. Introduction: now to manage a hotel - 2. Protecting the assets: guests, employees, structure, and contents - 3. Protecting the assets: financial controls - 4. Managing supply and demand - 5. Improving employee performance - 6. Increasing income: revenue management - 7. Increasing income: cost management - 8. Improving productivity - 9. Managing customer service - 10. Managing quality
ER  -