TY  - BOOK
AU  - Kozak,Metin
TI  - Destination benchmarking: concepts, practices, and operations 
SN  - 0851997457 (alk. paper)
U1  - 910.684 
PY  - 2004///
CY  - Oxon, UK
PB  - CABI Pub.
KW  - Tourism
KW  - Management
KW  - Benchmarking (Management)
N1  - Includes bibliographical references (p. 196-209)
ER  -