Baker, Sue, 1952- Principles of hotel front office operations / Sue Baker, Pam Bradley and Jeremy Huyton. - 2nd ed. - London : South-Western, Cengage Learning, c2000. - viii, 325 p. : ill. ; 25 cm. Includes index ISBN: 1844800903 (pbk.) 9781844800902 (pbk.) Subjects--Topical Terms: Hotel front desk personnel.Hotel management. Dewey Class. No.: 647.94068 / BAK