TY  - BOOK
AU  - Bouncken,Ricarda B.
AU  - Pyo,Sungsoo
TI  - Knowledge management in hospitality and tourism
SN  - 0789021471 (pbk.)
U1  - 647.94068 
PY  - 2002///
CY  - Binghamton NY
PB  - The Haworth Hospitality Press
KW  - Hospitality industry
KW  - Management
KW  - Tourism
KW  - Knowledge management
N1  - Knowledge management in hospitality and tourism has been co-published simultaneously as : Journal of Quality Assurance in Hospitality & Tourism, volume 3, Number 3/4 2002; Includes bibliographical references and index; Introduction.- Articles.- Implications of " New economy" traits for the Tourism Industry.- Knowledge Management for quality improvements in Hotels.- Knowledge Supply Chain Matrix Approach for Balanced Knowledge Management: An airline industry firm case.- The knowledge cafe - A knowledge management system and its application to hospitality and tourism.- Cross-Border destination management system in the Alpine Region - The role of knowledge networks on the example of Alpnet.-Towards using knowledge discovery techniques in database marketing for the tourism industry.- Index
ER  -