Bly, Robert W. <br/><br/>
The encyclopedia of business letters, fax memos, and e-mail / 
by Robert W. Bly. 
 - Petaling Jaya, Malaysia :  Advantage Quest,  c1999. 
 - 286 p. ;  26 cm. 
<br/><br/> Features hundreds of model letters,faxes,and e-mail you can pick up and adapt to give your business writing the attention it deserves -- Cover page. 
<br/><br/>Introduction.- Chapter 1: Quick tips for better business writing.- Chapter 2: Rules for business letters,faxes,memos, an e-mail.- Chapter 3: Cover letters,resumes and other hiring letters.- Chapter 4: Corresponding with colleagues.- Chapter 5: Corresponding with vendors.- Chapter 6: Corresponding with employees and employers.- Chaper 7: Letters to get, keep and satisfy customers.- Chapter 8: Business and consumer complaints and requests.- Chapter 9: Credit and collection letters.- Chapter 10: Sales Letters.- Chapter 11: Direct marketing letters.- About the author.- Index. 
<br/><br/><label>ISBN: </label>9839214683 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence.<br/>Memorandums.<br/>Facsimile transmission.
<br/><br/><label>Dewey Class. No.: </label>651.75  / BLY