TY  - BOOK
AU  - Bly,Robert W.
TI  - The encyclopedia of business letters, fax memos, and e-mail
SN  - 9839214683
U1  - 651.75 
PY  - 1999///
CY  - Petaling Jaya, Malaysia
PB  - Advantage Quest
KW  - Commercial correspondence
KW  - Memorandums
KW  - Facsimile transmission
N1  - Features hundreds of model letters,faxes,and e-mail you can pick up and adapt to give your business writing the attention it deserves -- Cover page; Introduction.- Chapter 1: Quick tips for better business writing.- Chapter 2: Rules for business letters,faxes,memos, an e-mail.- Chapter 3: Cover letters,resumes and other hiring letters.- Chapter 4: Corresponding with colleagues.- Chapter 5: Corresponding with vendors.- Chapter 6: Corresponding with employees and employers.- Chaper 7: Letters to get, keep and satisfy customers.- Chapter 8: Business and consumer complaints and requests.- Chapter 9: Credit and collection letters.- Chapter 10: Sales Letters.- Chapter 11: Direct marketing letters.- About the author.- Index
ER  -