Benchmarks in hospitality and tourism / 
Sungsoo Pyo, editor. 
 - Binghamton, NY :  Haworth Hospitality Press,  2001. 
 - 164 p. :  ill. ;  22 cm. 
<br/><br/> "Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism,  volume 2, numbers 3/4 2001." 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Introduction. - ARTICLES: - An overview of benchmarking literature: its strengths and weaknesses. - Metin Kozak, Kevin Nield.  - Guest satisfaction barometer and benchmarking: experiences from Austria. - Kurt Matzler, Harald Pechlaner. - A Heuristic model for benchmarking SME hotel and restaurant businesses on the internet. - Karl W. Wober. - Development opportunities for a tourism benchmarking tool- The case of Tyrol. - Matthias Fuchs, Klaus Weiermair. - Benchmarking best practice in hotel font office: The Western european experience. - Tom Baum, Peter Odgers. - Managing quality in hotel excelsior. - Vesna Vrtiprah. - Serviced accommodation, environmental  performance and benchmarks. - David Leslie. - Environmental management systems for caribbean hotels and resorts: A case study of five properties in Jamaica. - Bill Meade, Joe Pringle. - Index. 
<br/><br/><label>ISBN: </label>0789019159 (pbk : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)<br/>Hospitality industry--Management.<br/>Tourism--Management.
<br/><br/><label>Dewey Class. No.: </label>647.940684  / SUN