Hotel and lodging management : an introduction /
Alan T. Stutts, James F. Wortman.
- 2nd ed.
- Hoboken, NJ : John Wiley, 2006.
- xix, 341 p. : ill. ; 24 cm.
Includes bibliographical references and index.
1. Growth and development of the lodging industry - 2. Organizational structure - 3. The front office - 4. Housekeeping - 5. The marketing and sales department - 6. Human resource management - 7. Hotel food and beverage - 8. Loss prevention and security - 9. The general manager - 10. Yield management - 11. Management contracts and franchise agreements - 12. Time-share and vacation ownership - 13. Resorts, Themed lodging, and special lodging environments.
0471474479 (cloth)
Hospitality industry--Management. Hotel management. Hotel housekeeping. Hospitality industry--Personnel management.