TY  - BOOK
AU  - Stutts,Alan T.
AU  - Wortman,James
TI  - Hotel and lodging management: an introduction 
SN  - 0471474479 (cloth)
U1  - 647.94068 
PY  - 2006///
CY  - Hoboken, NJ
PB  - John Wiley
KW  - Hospitality industry
KW  - Management
KW  - Hotel management
KW  - Hotel housekeeping
KW  - Personnel management
N1  - Includes bibliographical references and index; 1. Growth and development of the lodging industry - 2. Organizational structure - 3. The front office - 4. Housekeeping - 5. The marketing and sales department - 6. Human resource management - 7. Hotel food and beverage - 8. Loss prevention and security - 9. The general manager - 10. Yield management - 11. Management contracts and franchise agreements - 12. Time-share and vacation ownership - 13. Resorts, Themed lodging, and special lodging environments
ER  -