Supervision in the hospitality industry /
Jack Miller, John R. Walker, Karen Eich Drummond.
- 4th ed.
- New Jersey : John Wiley, c2002.
- xx, 467 p. : ill. ; 24 cm.
Previous ed.: 1998.
Preface.- 1. The supervisor as manager.- 2. The supervisor as leader.- 3. Workplace diversity.- 4. Communicating effectively.- 5. Creating a positive work climate.- 6. Developing job expectations.- 7. Recruiting and selecting applicants.- 8. Employee training and development.- 9. Evaluating performance.- 10. Discipline and the marginal employee.- 11. Planning, organizing and controlling.- 12. Decision making and problem solving.- 13. Delegating.- 14. Additional supervisory topics.- Glossary.- Index.