TY  - BOOK
AU  - Miller,Jack E.
AU  - Walker,John R.
AU  - Drummond,Karen Eich
TI  - Supervision in the hospitality industry
SN  - 0471396893
U1  - 647.940683 
PY  - 2002///
CY  - New Jersey
PB  - John Wiley
KW  - Hospitality industry
KW  - Personnel management
N1  - Previous ed.: 1998; Preface.- 1. The supervisor as manager.- 2. The supervisor as leader.- 3. Workplace diversity.- 4. Communicating effectively.- 5. Creating a positive work climate.- 6. Developing job expectations.- 7. Recruiting and selecting applicants.- 8. Employee training and development.- 9. Evaluating performance.- 10. Discipline and the marginal employee.- 11. Planning, organizing and controlling.- 12. Decision making and problem solving.- 13. Delegating.- 14. Additional supervisory topics.- Glossary.- Index
ER  -