Woods, Robert H. <br/><br/>
Leadership and management in the hospitality industry / 
Robert H.  Woods, Judy Z. King. 
 - 2nd ed. 
 - Lansing, Michigan :  Educational Institute, American Hotel & Lodging Association,  c2002. 
 - ix, 429 p. :  ill. ;  23 cm. 
<br/><br/> Rev. ed. of: Quality leadership and management in the hospitality  industry. 1996. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>About the authors - Preface - 1. The changing nature of leadership and management - 2. The quest for quality - 3. The malcolm baldrige national quality award and the ritz-carlton - 4. Quality service - 5. Continuous improvement-process and tools - 6. Power and empowerment - 7. Communication skills - 8. Goal-setting, coahing, and conflict-management skills - 9. High-performance teams - 10. The challenge of diversity - 11. Managing organizational change - 12. Strategic career planning - Index. 
<br/><br/><label>ISBN: </label>0866122230 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.<br/>Hospitality industry--Planning.<br/>Hospitality industry.
<br/><br/><label>Dewey Class. No.: </label>647.94068  / WOO