TY  - BOOK
AU  - Woods,Robert H.
AU  - King,Judy Z.
AU  - Woods,Robert H.
ED  - American Hotel & Lodging Association.
TI  - Leadership and management in the hospitality industry
SN  - 0866122230
U1  - 647.94068 
PY  - 2002///
CY  - Lansing, Michigan
PB  - Educational Institute, American Hotel & Lodging Association
KW  - Hospitality industry
KW  - Management
KW  - Planning
N1  - Rev. ed. of: Quality leadership and management in the hospitality  industry. 1996; Includes bibliographical references and index; About the authors - Preface - 1. The changing nature of leadership and management - 2. The quest for quality - 3. The malcolm baldrige national quality award and the ritz-carlton - 4. Quality service - 5. Continuous improvement-process and tools - 6. Power and empowerment - 7. Communication skills - 8. Goal-setting, coahing, and conflict-management skills - 9. High-performance teams - 10. The challenge of diversity - 11. Managing organizational change - 12. Strategic career planning - Index
ER  -