TY - BOOK AU - Cichy,Ronald F. AU - Wise,Paul E. ED - American Hotel & Motel Association. TI - Managing service in food and beverage operations SN - 0866120777 U1 - 647.95068 PY - 1999///] CY - Lansing, Mich. PB - Educational Institute, American Hotel & Motel Association KW - Food service management KW - Customer relations KW - Hospitality industry KW - Customer services KW - Food service KW - Management N1 - Previous ed. by Anthony M. Rey. 1985; Includes bibliographical references and index ER -