Comen, Todd. Case studies in front office management / Front office management by Todd Comen. - Lansing, Mich. : Educational Institute, American Hotel & Lodging Asociation, c2003. - xv, 54 p. ; 23 cm. ISBN: 0866122559 Subjects--Topical Terms: Hotel management.Hotel front desk personnel. Dewey Class. No.: 647.94068 / COM