Hospitality, tourism, and lifestyle concepts :  implications for quality management and customer satisfaction / 
Maree Thyne, Eric Laws, editors. 
 - New York :  Haworth Hospitality Press,  c2004. 
 - 244 p. :  ill., 1 map ;  22 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0789027550 (soft cover : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.<br/>Tourism--Management.
<br/><br/><label>Dewey Class. No.: </label>647.94068  / HOS