TY - BOOK AU - Liu ,Xuan Wu AU - Teoh,Lorraine Su Yin AU - Yong,Louis Yong Hung AU - Lovenia Shanthini TI - Technical industrial study U1 - H143 PY - 2006/// KW - Taylor's College KW - School of Hospitality and Tourism N1 - Cover title; Technical industrial reports submitted to Taylor's College, School of Hospitality and Tourism; Improve the guest service in front office and housekeeping departments in Crown Princes hotel in Dong Guan City, China / Liu Xuan Wu - A study on the purchasing department workflow at Impiana KLCC hotel & Spa / Lorraine Teoh Su Yin - The study of communication process in exchanging information between sales representative in Kuala Lumpur and Island Resort in Pulau Perhentian / Louis Yong Hung - Building a world class brand : the Westin hotel and Residences, Kuala Lumpur / Lovenia Shanthini ER -