Successful restaurant management : from vision to execution /
Donald Wade.
- Clifton Park, NY : Thomson/Delmar Learning, c2006.
- xviii, 362 p. : ill. ; 24 cm. + 1 Instructor's manual (iii, 41 p. ; 28 cm)
Includes bibliographical references (p. [337]) and index.
Introduction to the restaurant business - 1. Menu design and engineering - 2. Marketing: research analysis and building a customer base - 3. Site selection - 4. Business plan - 5. Finance and accounting - 6. Building the restaurant - 7. Sanitation management - 8 Operations and analysis - 9. Customer service - 10. Human resource management - Conclusion - Appendices.