Supervision in the hospitality industry : applied human resources /
Jack E. Miller, John R. Walker, Karen E. Drummond.
- 5th ed.
- Hoboken, New Jersey : John Wiley, c2007.
- xxi, 522 p. : ill ; 24 cm.
Includes bibliographical references and index.
Part 1: Supervision and HR management and leadership - 1: The supervisor as manager - 2: The supervisor as leader -- Part 2: The workplace - 3: Equal opportunity in the workplace - 4: Creating a positive work climate - 5: Developing performance standards - 6: Recruiting and selecting applicants -- Part 3: Employee development - 7: Teamwork and teambuilding - 8: Employee training and development - 9: Evaluating performance - 10: Discipline and employee assistance programs -- Part 4: Supervising human resources - 11: Planning and organizing - 12: Communicating effectively - 13: Delegating - 14: Decision making and control - Glossary - Index.