TY  - BOOK
AU  - Miller,Jack E.
AU  - Walker,John R.
AU  - Drummond,Karen Eich
TI  - Supervision in the hospitality industry: applied human resources 
SN  - 0471657484 (cloth)
U1  - 647.940683 
PY  - 2007///
CY  - Hoboken, New Jersey
PB  - John Wiley
KW  - Hospitality industry
KW  - Personnel management
N1  - Includes bibliographical references and index; Part 1: Supervision and HR management and leadership - 1: The supervisor as manager - 2: The supervisor as leader -- Part 2: The workplace - 3: Equal opportunity in the workplace - 4: Creating a positive work climate - 5: Developing performance standards - 6: Recruiting and selecting applicants -- Part 3: Employee development - 7: Teamwork and teambuilding - 8: Employee training and development - 9: Evaluating performance - 10: Discipline and employee assistance programs -- Part 4: Supervising human resources - 11: Planning and organizing - 12: Communicating effectively - 13: Delegating - 14: Decision making and control - Glossary - Index
ER  -