TY  - BOOK
AU  - Janakiraman,B.
AU  - Gopal,R.K.
TI  - Total quality management: text and cases 
SN  - 9788120329959 (pbk.)
U1  - 658.562 
PY  - 2007///
CY  - New Delhi
PB  - Prentice-Hall of India
KW  - Total quality management
KW  - Quality control
N1  - Includes bibliographical references and index
ER  -