Servlead : service leadership in a multicultural workplace /
Internship manual : cultural awareness and leadership development
American Hotel & Lodging Educational Institute.
- 402 pages : illustrations ; 28 cm
Including Certified Hospitality Supervisor.
9780866122788 (paperback)
Hospitality industry--Customer services. Hospitality industry--Handbooks, manuals, etc. Service industries--Handbooks, manuals, etc. Hospitality industry--Study and teaching. Tourism--Study and teaching. Career education--Handbooks, manuals, etc. Occupational training. Diversity in the workplace.