Electronic customer relationship management  [electronic resource] / 
Jerry Fjermestad, Nicholas C. Romano, editors. 
 - Armonk, N.Y. ;  London :  M.E. Sharpe,  c2006. 
 - xiii, 210 p. :  ill. 
 - Advances in management information systems ;  v. 3 .
 - Advances in management information systems ;  v. 3. .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.<br/>Electronic commerce.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .E44 2006eb