TY  - BOOK
AU  - Fjermestad,Jerry
AU  - Romano,Nicholas C.
ED  - ebrary, Inc.
TI  - Electronic customer relationship management
T2  - Advances in management information systems
AV  - HF5415.5 .E44 2006eb
PY  - 2006///
CY  - Armonk, N.Y., London
PB  - M.E. Sharpe
KW  - Customer relations
KW  - Management
KW  - Electronic commerce
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10178047
ER  -