Professional front office management / Robert H. Woods ... [et al.]. - Upper Saddle River, N.J. : Pearson / Prentice Hall, c2007. - xxvii, 676 p. : ill. ; 27 cm.

Includes index.

Part I: Context of front office operations: 1. Overview of the lodging industry - 2. Front office and the guests: Planning for quality service - 3. Overview of the front office department -- Part II: How technology helps front office operations: 4. Front office property management system - 5. Managing forecast data - 6. Revenue management - 7. Distribution channel management - 8. Management of data-generating front office subsystems -- Part III: Front office and the guest cycle: 9. Reservation, reception, and room assignment management - 10. Front office and the guests: Delivering quality service - 11. Guest charges, payment, and check-out - 12. Night audit and report management -- Part IV: Special concerns of the front office: 13. Front office manager and the law - 14. Front office: hub of the hotel.

0131700693 (hbk.)


Hotel management.

647.94068 / PRO