TY  - BOOK
AU  - Woods,Robert H.
TI  - Professional front office management
SN  - 0131700693 (hbk.)
U1  - 647.94068 
PY  - 2007///
CY  - Upper Saddle River, N.J.
PB  - Pearson / Prentice Hall
KW  - Hotel management
N1  - Includes index; Part I: Context of front office operations: 1. Overview of the lodging industry - 2. Front office and the guests: Planning for quality service - 3. Overview of the front office department -- Part II: How technology helps front office operations: 4. Front office property management system - 5. Managing forecast data - 6. Revenue management - 7. Distribution channel management - 8. Management of data-generating front office subsystems -- Part III: Front office and the guest cycle: 9. Reservation, reception, and room assignment management - 10. Front office and the guests: Delivering quality service - 11. Guest charges, payment, and check-out - 12. Night audit and report management -- Part IV: Special concerns of the front office: 13. Front office manager and the law - 14. Front office: hub of the hotel
ER  -