TY - BOOK ED - Harvard Business School. TI - Performance management: measure and improve the effectiveness of your employees SN - 1591398428 (pbk.) U1 - 658.3125 PY - 2006/// CY - Boston, Mass. PB - Harvard Business School Press KW - Personnel management KW - Performance standards N1 - Includes bibliographical references; Introduction. - 1. Goals: guides to action. - 2. Motivation: the not-so-secret ingredient of high performance. - 3. Monitoring performance: looking for what's going wrong and right. - 4. Closing gaps and improving performance : the basics of coaching. - 5. Becoming a better coach : beyond the basics. - 6. Formal performance ap. - 7. Employee development : helping people grow in their careers. - 8. Intractable performance problems : face them head on. - Epilogue : what leaders must do. - Appendix A: Useful implementation tools. - Appendix B: Handling a dismissal. - Notes. - Glossary. - For further reading. - Index. - About the subject adviser. - About the writer ER -