TY  - BOOK
AU  - Kandampully,Jay
AU  - Mok,Connie
AU  - Sparks,Beverley
TI  - Service quality management in hospitality, tourism, and leisure
SN  - 0789007266 (hardback)
U1  - 647.940685 
PY  - 2001///]
CY  - New York
PB  - Haworth Hospitality Press
KW  - Hospitality industry
KW  - Management
KW  - Tourism
KW  - Leisure industry
KW  - Quality control
KW  - Quality assurance
ER  -