TY - BOOK AU - Manoel,Edson ED - ebrary, Inc. TI - Introducing IBM Tivoli service level advisor T2 - Redbooks AV - T58.64 .I68 2002eb U1 - 004/.068 22 PY - 2002/// CY - [San Jose, Calif.?] PB - IBM International Technical Support Organization KW - IBM Tivoli service level advisor KW - Information technology KW - Management KW - Service-level agreements KW - Electronic books KW - local N1 - "July 2002."; "This edition applies to the IBM Tivoli service level advisor, version 1.1, and Tivoli enterprise data warehouse, version 1.1 products"--T.p. verso; "SG24-6611-00."; Includes bibliographical references (p. 429-430) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10112597 ER -