The little book of cases in hospitality management : stories from industry practitioners /
D.V. Tesone, Peter Ricci.
- Upper Saddle River, N.J. : Pearson / Prentice Hall, c2006.
- xii, 116 p. ; 23 cm.
Productivity enhancement -- Leading a turnaround strategy -- Value-added restaurant service -- Training strategies -- Turnaround strategies and employee relations -- Rules and progressive discipline -- A new management assignment -- Dealing with problem employees -- The restaurant -- Career paths -- A comparison of management styles -- Management and employee motivation -- The department transfer -- The training scenario -- Managers' reputations -- Coaching, counseling, and discipline -- The special restaurant -- Subjective management practices -- Job opportunities -- Human resource management overview -- Recruitment and retention -- Employee productivity and value-added management -- Legal compliance -- Employee relations and retention -- Employee retention -- Legal compliance -- Recruitment and selection -- Employee training and needs assessment -- Employee compensation -- Performance appraisals and management responsibility -- Management communications and employee relations -- Leadership development -- Employee motivation and recognition programs -- Starting and running an HR office -- The invisible car -- Taking care of the elderly -- There's a mouse in the house -- Forty-eight hours -- Don't park here -- The confused consultant -- Can you float me a loan? -- The "sick" van -- The prejudiced housekeeper -- The overnight "vigil" -- The disappearing dodge.