TY  - BOOK
AU  - Tesone,D.V.
AU  - Ricci,Peter
TI  - The little book of cases in hospitality management: stories from industry practitioners 
SN  - 013118329X (pbk.)
U1  - 647.95068 
PY  - 2006///
CY  - Upper Saddle River, N.J.
PB  - Pearson / Prentice Hall
KW  - Hospitality industry
KW  - Management
KW  - Case studies
KW  - Personnel management
KW  - Employees
KW  - Training of
N1  - Productivity enhancement -- Leading a turnaround strategy -- Value-added restaurant service -- Training strategies -- Turnaround strategies and employee relations -- Rules and progressive discipline -- A new management assignment -- Dealing with problem employees -- The restaurant -- Career paths -- A comparison of management styles -- Management and employee motivation -- The department  transfer -- The training scenario -- Managers' reputations -- Coaching, counseling, and discipline -- The special restaurant -- Subjective management practices -- Job opportunities -- Human resource management overview -- Recruitment and retention -- Employee productivity and value-added management -- Legal compliance -- Employee relations and retention -- Employee retention -- Legal compliance -- Recruitment and selection -- Employee training and needs assessment -- Employee compensation --  Performance appraisals and management responsibility --  Management communications and employee relations -- Leadership development -- Employee motivation and recognition programs -- Starting and running an HR office -- The invisible car -- Taking care of the elderly -- There's a mouse in the house -- Forty-eight hours -- Don't park here -- The confused consultant -- Can you float me a loan? -- The "sick" van -- The prejudiced housekeeper -- The overnight "vigil" -- The disappearing dodge
ER  -