TY  - BOOK
AU  - Kandampully,Jay
TI  - Services management: the new paradigm in hospitality 
SN  - 0131916548 (pbk.)
U1  - 647.94068 
PY  - 2007///
CY  - Upper Saddle River, N.J.
PB  - Pearson Prentice Hall
KW  - Hospitality industry
KW  - Management
KW  - Cost control
KW  - Customer services
N1  - "Previous ed. was published by Pearson Australia in 2002"; Includes bibliographical references (p. [348]-368) and index
ER  -