TY  - BOOK
ED  - Harvard Business School.
TI  - Harvard business essentials: crisis management
SN  - 1591394376 (pbk.)
U1  - 658.4056 
PY  - 2004///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Crisis management
N1  - Includes bibliographical references (p. 127-130) and index; Taking stock of potential perils : what could go wrong? -- Avoiding the avoidable : an ounce of prevention -- Contingency planning : preparing today for tomorrow's problems -- Crisis recognition : where there's smoke there's fire -- Containment : preventing a bad situation from becoming worse -- Crisis resolution : the road to recovery -- Mastering the media : make it your story -- Learning from your experience : gather lessons where you find them
ER  -