TY - BOOK AU - Koh,Siau Ching Lenny AU - Saad,S.M. ED - ebrary, Inc. TI - Benchmarking the management of operations and information systems T2 - Benchmarking, an international journal AV - HD62.15 .B46 2007eb PY - 2007/// CY - Bradford, England PB - Emerald Group Pub KW - Benchmarking (Management) KW - Total quality management KW - Electronic books KW - local N1 - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10172225 ER -