Evans, James R.  1950- <br/><br/>
Total quality :  management, organization and strategy / 
James R. Evans. 
 - 4th ed. 
 - Mason, Oio :  Thomson/South-Western,  c2005. 
 - xii, 467 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 451-456) and index. 
<br/><br/>Pt. 1. Introduction to total quality -- Ch. 1. Introduction to total quality in organizations -- Ch. 2. Frameworks for organizational quality -- Ch. 3. Total quality, competitive advantage, and strategic management -- Pt. 2. Total quality and organization theory -- Ch. 4. Quality in customer-supplier relationships -- Ch. 5. Designing organizations for quality -- Ch. 6. Designing, controlling, and improving organizational processes -- Ch. 7. Tools and techniques for total quality -- Pt. 3. Total quality and organizational behavior -- Ch. 8. Quality teamwork -- Ch. 9. Empowerment and motivation -- Pt. 4. Leadership and implementation -- Ch. 10. Quality leadership -- Ch. 11. TQ and organizational change. 
<br/><br/> Written as a supplement for courses in management and organization theory, this textbook introduces the core principles of total quality, examines the importance of customer-supplier relations, and outlines teamwork and leadership practices that support total quality efforts in a business organization. 
<br/><br/><label>ISBN: </label>0324301596 (pbk.) 9780324301595 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / EVA