@book{78058, author = {Roth, Joel. and ebrary, Inc.}, title = {The 20% solution}, publisher = {Pegasus Books,}, year = {c2008.}, address = {Bloomington, IN :}, url = {http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10255082} }