Clarke, Alan, 1956-

International hospitality management : concepts and cases / [Alan] Clarke and [Wei] Chen. - Oxford : Elsevier/Butterworth-Heinemann, c2007. - x, 382 p. : ill. ; 25 cm.

Includes bibliographical references and index.

1. Welcome: an introduction to international hospitality - 2. Cultures and the challenges of international hospitality - 3. The international hospitality industry - 4. Exploring the international environment - 5. International marketing - 6. International hospitality market entry - 7. Strategic planning and international hospitality - 8. International human resources management: managing diversity - 9. Entrepreneurship and SMEs in the global market - 10. Managing social responsibility in international hospitality - 11. The analysis of international hospitality management.

9780750666756 (pbk.)


Hospitality industry--Management.
International business enterprises--Management
Hospitality industry--Management--Case studies.

647.94068 / CLA