International hospitality management : concepts and cases /
[Alan] Clarke and [Wei] Chen.
- Oxford : Elsevier/Butterworth-Heinemann, c2007.
- x, 382 p. : ill. ; 25 cm.
Includes bibliographical references and index.
1. Welcome: an introduction to international hospitality - 2. Cultures and the challenges of international hospitality - 3. The international hospitality industry - 4. Exploring the international environment - 5. International marketing - 6. International hospitality market entry - 7. Strategic planning and international hospitality - 8. International human resources management: managing diversity - 9. Entrepreneurship and SMEs in the global market - 10. Managing social responsibility in international hospitality - 11. The analysis of international hospitality management.
9780750666756 (pbk.)
Hospitality industry--Management. International business enterprises--Management Hospitality industry--Management--Case studies.